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1. Pre‑Order CancellationsYou may cancel or edit any pre‑order free of charge until it ships (target ship week of  Oct 20, 2025). Email orders@ladyroguebeauty.com with your order # and “Cancel” in the subject line. We’ll refund the original payment method within 5‑7 business days.

 

2. Shade‑Match Guarantee (Exchange)

Because foundation is personal—and our core promise is accurate shade—we’ll exchange one opened bottle if the colour you chose isn’t right. Email us within 14 days of delivery with two photos in natural light (bare skin + foundation applied). We’ll suggest a better shade and send a prepaid return label (Canada/US only). Once we receive the bottle (minimum 70 % product remaining), we’ll ship the new shade at no extra cost. One complimentary exchange per customer. International customers cover return postage.

 

3. Returns & Refunds (Unopened Product)

If you simply change your mind:

Return window: 14 days from delivery.Condition: Unit must be unopened, sealing sticker intact, and packed in its original carton.

Process: Request a Return Authorization (RA) via email; ship the item back within 7 days of approval.

Refund: Product price minus original outbound shipping. Refund issued on receipt/inspection.

 

4. Non‑Returnable Items

Sample vials & minisGift cards or promotional items marked “Final Sale”Product purchased through third‑party retailers—please return via the store of purchase.

 

5. Damages or Order Issues

Inspect your order on arrival. If the bottle arrives broken or you receive the wrong shade, contact us within 48 hours with photos; we’ll replace or refund immediately.

 

6. Return Shipping Fees

Who pays return shipping:

Shade‑Match exchange (CA/US) Lady Rogue Beauty covers

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Unopened change‑of‑mind return:

Customer covers

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Damaged / wrong item:

Lady Rogue covers

 

7. Processing Time

Refunds typically post to your original payment method within 5–10 business days after we receive and inspect the return.

 

8. Statutory Rights

This policy doesn’t limit any consumer rights granted by the laws of Delaware, United States or the jurisdiction in which you reside.